8.1 Learning Outcomes: Describe how delivering bad news impacts your credibility

Posted: January 22nd, 2023

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8.1 Learning Outcomes:
Describe how delivering bad news impacts your credibility.
Explain considerations for deciding which channels to use when delivering bad-news messages.
Summarize principles for effectively delivering bad-news messages.
Compose effective bad-news messages in person and in writing for various audiences, including colleagues, external partners, and customers.
Deliver and receive negative performance reviews constructively.
Review bad-news messages for effectiveness and fairness
Explain how planning and conducting business research for reports impacts your credibility.
Create research objectives that are specific and achievable
8.2 Action Required:
Chapter 11 in BUSINESS COMMUNICATION: Developing Leaders for a Networked World, Peter Cardon, 4th Edition McGraw-Hill Education
Watch the short videos at the following links:
7 Workplace Etiquette Tips to Build Stronger Relationships – YouTube
8.3 Test your Knowledge (Question):
In chapter 11, you learn about delivering bad news messages. In your opinion, what is the best way to deliver bad news? What are the advantages and disadvantages of using verbal and written forms of communication?
8.4 Instructions
Answer the question in the test your knowledge section.
Post your answer in the discussion board using the discussion link below (Week 8:Interactive learning Discussion)

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