Posted: January 4th, 2023
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Module OverviewIn this module, you will learn about product and service design and capacity planning for products and services. Without the capacity to produce products or deliver services, the organization cannot meet customer and client demand. Your graded Discussion Board this week will allow you to practice what you have learned about capacity issues. Make sure to complete the required reading and the interactive lecture to prepare you for the work in this module.Learning OutcomesAnalyze how decisions made in product and service design impact operations management.
Evaluate how decisions made in product and service design impact the organization’s overall success.
Appraise how capacity planning impacts the ability of the production system to perform effectively.
Argue how capacity planning impacts customers’ satisfaction.
ReadingsRequired:Chapters 4 & 5 in Operations Management Chapter 4 & 5 PowerPoint slides Chapters 4 & 5 PowerPoint Slides – Alternative Formats – Operations ManagementLong, Y., Ceschin, F., Mansour, N., & Harrison, D. (2020). Product-Service systems applied to reusable packaging systems: A strategic design tool. Design Management Journal, 15(1), 15-32. Recommended: Hazee, S., Yves Van, V., Delcourt, C., & Kabadayi, S. (2020). Service delivery system design for risk management in sharing-based product service systems: A customer-oriented approach. International Journal of Operations and Production Management, 40(4), 459-479.Handfield, R.B., Graham, G., & Burns, L. (2020). Coronavirus, tariffs, trade wars and supply chain evolutionary design. International journal of Operations and Production Management, 40(10), 1649-1660.
subject ( Product and Service Design )
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