Create a service blueprint of the procedure and identify opportunities for improvement.

Posted: November 14th, 2022

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For this week’s assignment, you will turn to page 222 of the text. You will find Case Problem 5.2, titled “Herding the Patient”.
What: Read the case problem in its entirety and then draw the current process and a revised process. Be sure to provide an explanation under each visual so that anyone can understand the issues with the current processes and the advantages of the new processes.
When: This assignment is due by Day 7 – Sunday mid-night of this week, Central Standard Time.
How: This assignment is worth 60 points.
Your paper must be formatted in APA style (Cover page, main body, conclusion, and references).
You do not need to write down the actual questions from the case study; just provide their answers.
Pay close attention to grammar and spelling. Be sure to upload your final work to the appropriate Turnitin-enabled assignment submission folder.
Case Problem 5.2
Herding the Patient
Bayside General Hospital is trying to streamline its operations. A problem-solving group consisting of a nurse, a technician, a doctor, an administrator, and a patient is examining outpatient procedures in an effort to speed up the process and make it more cost-effective. Listed here are the steps that a typical patient follows for diagnostic imaging:
Patient enters main hospital entrance
Patient takes a number and waits to be called to registration desk
Patient registers
Patient is taken to diagnostic imaging department
Patient registers at diagnostic imaging reception
Patient sits in department waiting area until dressing area clears
Patient changes in dressing area
Patient waits in dressing area
Patient is taken to exam room
Exam is performed
Patient is taken to dressing area
Patient dresses
Patient leaves
Create a service blueprint of the procedure and identify opportunities for improvement.
Describe what elements of a servicescape would make this service more palatable to the customer and efficient for the hospital staff.
Operations and Supply Chain Management (Looseleaf)
Authors: Russell, Roberta S. / Taylor, Bernard W.
Edition: 10TH 19
Publisher: John Wiley & Sons, Inc.
ISBN-13: 978-1-119-57765-2
ISBN-10: 1-119-57765-9
Format: Loose-Leaf

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