What proactive steps have you taken/will you take with this customer?

Posted: July 14th, 2022

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 Background
Customer: Snap Inc
Renewal due August, 202211,000 employee licences
Current price per employee/month: USD 1.13
Current contract value: USD 150,000 per annum
Current contract length: 12 months
Legacy package: Business
Future Outlook
Company will be growing by another 1,000 employees in 2022, and a further 1,500 in 2023
Currently running quarterly surveys, 75% participation and no manager logins
Open to a 24 or 36 month agreement
At renewal, set to inherit Peakon Premier and Peakon Include
What proactive steps have you taken/will you take with this customer? What are the timeframes you are operating around?
What objections are you expecting? How will you try to overcome them?
What risks could there be on this renewal?
How could you structure their renewal? Be creative around pricing/contract length/services etc.
Please create 3 slides focused on the renewal approach with the background scenario and future outlook
Answer questions in bullet points, not paragraphs please
Links to be used:https://forms.workday.com/en-us/sales/request-a-demo-workday-peakon-employee-voice/form.open.html/dl/2?step=step1_sales_contact
https://forms.workday.com/en-us/sales/request-a-demo-workday-peakon-employee-voice/form.open.html/dl/3
https://www.workday.com/en-us/products/employee-voice/overview.html
https://www.workday.com/en-us/resources.html
 (Click on product on the left and click on Workday Peakon)

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